Last week, it was the afternoon and my children were home from school. Of course, I was still working, but being the SUPERMOM that I am . . . I multi-task and help them while I work. (As I’m doing now). 
So my little one is sitting down working and he turns to me and says something just completely out of the blue and not on topic. I wish I could remember his exact words, but I don’t have those kind of SuperMom powers. Alas, he cracked me up and although what he said didn’t warrant a response of laughter, I just couldn’t help it.
He looks up at me with those big beautiful chocolate puppy dog eyes and I just knew SuperMom had to save the day. I look back at him with as much love as I can muster in my eyes (because remember he really had me going…the laughing was somewhat uncontrollable). Then I say as sweetly as any SuperMom could ever say, “I’m not laughing at you, honey. I just love you soooooo much that you make me smile.” With that, he returned the look of love in his eyes, gently smiled and continued his homework. Never fear because SuperMom will always save the day!
Bringing this occurrence into a small business perspective, sometimes through the course of our working days our reactions to people and situations are natural. While they could sometimes be taken as offensive it’s just a part of our humanity. So share the love with your customers and your vendors. Build those relationships and bring as many as you can into your business family. If they aren’t the right fit for your family, then seek out the customers and vendors who are. Those are the people who are going to refer your company to others.
